Here is what the experience would look like from the candidate's perspective from outreach to getting them on an interview with Joy
Different Messaging Channels
It is important to note that the candidate experience can happen either through SMS or Email. However their experience will be mostly the same
High Level Overview
Step 1 - Send Initial Message
On SMS
This is the default message candidates get sent when the interview is initiated, however it can be customized. You can learn more about it here
On Email
This is the default email candidates are sent. The email will contain your company name and logo (in place of the Classet name and logo in the example below). The copy itself is not customizable as of now.
Step 2 - Conversation with Joy
Our messaging assistant is both conversational and proactive. If a candidate asks questions, responses will be drawn from information uploaded about the job, company or even FAQs you include. During conversation, our AI assistant will also nudge the candidate towards completing an interview on call.
On SMS
On Email
Step 3 - Reminder System
The AI assistant will also send out reminders to complete the interview - these will only be sent if the candidate has not completed their interview yet. The first nudge will go out 3 hours after application and 3 subsequent nudges will be sent roughly 24 every hours from their point of application.
We've found a very diminishing return to keep nudging candidates beyond this cadence and are wary of creating a spammy candidate experience. After this 4th nudge, our product will no longer engage with the candidate.
On SMS
1st Reminder (3 hrs)
"Hey Denny, sending you another quick reminder. As part of our hiring process, we do a quick phone call with our AI Recruiting Assistant. It's a quick 5-minute call for us to talk through the position and learn your background a bit more.
Are you free to talk now? You can also call this number whenever you are free to initiate a call."
2nd Reminder (24 hrs)
"Hi Denny, we just wanted to resurface this. We'd love to have you chat with our recruiting assistant to see if the Project Manager role is a good fit.
You can call this number +0123456789 whenever you are free to initiate a call."
3rd Reminder (24 hrs)
"Denny, last reminder. We'd love to have you chat with our recruiting assistant to see if it's a good fit. We're hoping to fill the Project Manager position quickly, so please let us know within the next 24 hours or we'll assume you are no longer interested for now."
4th Reminder (24 hrs)
"Hey Denny, this is our last follow up for now. We'd really like to progress you in our hiring process, but have not heard back and don't want to keep spamming you. We've gone ahead and marked you as disinterested for now. If you're still interested, please call us back here +0123456789, and we can revisit."
On Email
1st Reminder (3 hrs)
"Hi Denny,
I hope you’re doing well. As part of our hiring process, we ask candidates to complete a brief interview with our AI Recruiting Assistant. It typically takes about five minutes and helps us learn more about your background and how you might fit the position.
Please use the following link at your convenience to begin your interview:
https://www.classet.org/call/abc123We look forward to hearing from you!"
2nd Reminder (24 hrs)
"Hello Denny,
I just wanted to check in again. We’d love for you to complete your short interview with our AI Recruiting Assistant and see if the "Project Manager" role is a good fit.
If you haven’t had a chance yet, please click the link below whenever you’re ready to start:
https://www.classet.org/call/abc123Thanks!"
3rd Reminder (24 hrs)
"Hello Denny,
This is a friendly reminder that we're still looking forward to reviewing your interview for the "Project Manager" position. We hope to fill this position soon, so please complete the quick AI interview within the next 24 hours if you’re still interested.
Here’s the link again for your convenience:
https://www.classet.org/call/abc123"
4th Reminder (24 hrs)
"Hi Denny,
I wanted to send one last follow-up regarding the "Project Manager" opportunity. We haven’t received your completed interview yet, and we don’t want to keep reaching out unnecessarily. We’ll mark your application as inactive for now.
If you’re still interested, please feel free to complete the interview at the link above, and we can revisit your application"
Step 4 - Interview Call
- Joy will go through the Interview Script that you customized and is attached to the job, and will go through each task until all are completed
- If the call hangs up in between, Joy will continue from where it was left off until all tasks are finished
Step 5 - Post Call Message
On SMS
When the call ends, Joy will always send a message relating to the status of the interview. Depending on the status, the message will be different. Here's an example
You can customize the message for when the call is marked as completed. You can learn more about it here